cox automotive study

Dealerships Capture Record Fixed Ops Revenue—But Lose Market Share as Customers Drift to General Repair According to Cox Auto

General Automotive Repair Hidden 15% Rise? Dealerships Shrink?

Yes, general automotive repair volumes are climbing roughly 15% while dealership maintenance share is shrinking, as fleets gravitate toward faster, cheaper independent shops. General Automotive Repair Hidden 15% Rise Spotlighted by Cox Automotive Study Dealerships saw a 12.3% increase in fixed-ops revenue in 2023, yet lost 6% of maintenance

dealership fixed ops revenue

Why Dealerships Keep Losing Customers to General Automotive Repair?

Why Dealerships Keep Losing Customers to General Automotive Repair? Dealerships lose customers because they often can’t match the price, convenience, and perceived flexibility of independent repair shops. Did you know that 27% of automotive customers are shifting from dealership fixed-ops services to general repair shops? Here’s how to